Appointments can be arranged by telephone or by calling in person. If you think your problem is medically urgent, please give the receptionist an outline including details of how long you have had the problem so that she can organise an appropriate appointment or seek advice from the doctors.
Patient’s Preference of Practitioner
You have the right to express a preference to receive services from a particular practitioner. If you do express a preference you will be given an appointment in their next available clinic. This may not be possible in the case of any urgent appointment request.
If you would like to speak to the doctor for advice but are unable to attend the surgery, please contact the receptionist who will be able to advise you of an appropriate time to telephone. If possible, give an indication of what you would like to discuss (unless there is something confidential which you would prefer to discuss with the doctor).
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
The practice occasionally undertakes the training of healthcare professionals. We will always seek your permission for the trainee to participate or observe during your consultation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.